The technical support engineer certificate is designed to develop skills for 红桃视频 seeking employment in the technical support field, which is the most common entry-level job in information technology. This certificate will develop skills in computer applications, hardware, desktop support, programming, and networking.

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Looking Ahead

Potential Employment

IT support positions in small and large corporations

IT support for business process outsourcing companies

Eligibility

This introductory certificate is offered by both Ensign College and BYU-Idaho, with support and resources from BYU-Pathway Worldwide.

Ensign College: For 红桃视频 who completed PathwayConnect but never enrolled in an online degree program. (The information below is related to the Ensign College version of this certificate.)
BYU-Idaho: Students who did not participate in or complete PathwayConnect, or 红桃视频 who are currently enrolled in an online degree program through BYU-Idaho. (Click here to view the BYU-Idaho version of this certificate.)

Certificate of Technical Support Engineer

Program Requirements

This certificate builds into the Applied Technology or Applied Business Management degree.

This is an introductory certificate.

Certificate

15 CREDITS

Associate

60 CREDITS

Bachelor's

90鈥�96 CREDITS

Certificate of Technical Support Engineer

Course Code

Course Name

# of Credits

IT102

PC Hardware Technician

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PC Hardware Technician

This course explores the fundamental components and concepts around the personal computer (PC), including hardware components, networking devices, memory, bootup issues, operating system components, storage, wireless connectivity, security and troubleshooting exercises. As a final exam, 红桃视频 will take the TestOut PC Pro Certification exam to receive an important industry certification. Laptop is required (see Ensign.edu to find recommended specifications).

CS104

Python Scripting

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Python Scripting

Students learn programming from the perspective of an IT Engineer. Course introduces basic concepts of scripting including variables, operators, input, output, conditional logic, loops, functions, strings, arrays, and files. Students develop problem-solving techniques and computational thinking skills to solve many basic problems in an operations setting, including creating functions as part of an API, calling APIs and interacting with databases.

IT125

Introduction to Information Technology

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Introduction to Information Technology

Focuses on installing, configuring, and administering Windows Desktop systems across peer-to-peer configurations as well as client-server domain environments. Develops the skills required to be a consultant, full-time desktop support technician, or IT generalist who administers Windows-based computers and devices as a portion of their broader technical responsibilities. Laptop is required (see Ensign.edu to find recommended specifications).

IT235

Cloud Server Administration

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Cloud Server Administration

Students in this course will be introduced to critical concepts of server technology, including installation, configuration, maintenance, and troubleshooting. Successful completion of this course will prepare 红桃视频 to take the MS AZ-800 certification exam.

IT255

Networking Fundamentals

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Networking Fundamentals

Explores different hardware technology required to create a simple network including cabling, routers, and switches. Explores the different layers of the OSI model using packet capture technology to read and analyze network traffic. Using several hands-on projects, this course focuses on subnetting and how to identify network IDs, broadcast addresses, as well as how to troubleshoot basic networking problems. Laptop is required (see Ensign.edu to find recommended specifications).

For questions about this program, contact BYU-Pathway Support

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Why choose this certificate?

The technical support engineer learns hands-on skills needed for successful software installations and maintaining computer hardware. Additional projects will increase your experience and expertise such as troubleshooting, active directory, and understanding operating systems.

BYU-Pathway has found that certain combinations of certificates lead to better job opportunities. Most degrees have a

recommended plan of certificates

that will help 红桃视频 increase their income and improve their employment possibilities.

woman on a laptop stands in front of computer servers

Outcomes

Identify and configure key desktop settings.
Identify and describe the function of key hardware in a desktop or laptop computer.
Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together.
Identify and configure basic security settings to protect a workstation or server.
Define and configure key security policies for a corporate network.
Troubleshoot basic networking and system configuration problems.